You have 30 days from the moment you receive your item to initiate a return. To qualify for a return, your item must be unopened, unused, and in the same condition as when it arrived. It must also be in its original packaging with all tags and seals attached. Please ensure you have your receipt or proof of purchase handy.
Please note, customers are responsible for the cost of return shipping. Items that have been opened and used are not eligible for return.
Initiating a return is straightforward: Contact us at info@indoorgolfessentials.com to start the process. If your return meets our criteria, we will guide you on how and where to send your package. Remember, returns must be approved in advance and items sent back without prior approval will not be accepted.
For any return-related questions, please don't hesitate to get in touch with us at the same email address.
Restocking Fee: We charge a 25% restocking fee when an order is returned due to buyer's remorse.
Damages and Issues: Upon receipt of your order, please inspect it immediately. If there’s any issue such as a defect, damage, or if you received the wrong item, contact us right away so we can address the problem.
Exceptions: Please be aware that sale items and gift cards are considered final sale and are not eligible for returns.
Exchanges: To exchange an item, please return the original item. Once the return is accepted, you can make a separate purchase for the new item.
Refunds: After we receive and inspect your returned item, we will inform you about the status of your refund request. If approved, the refund will be processed back to your original payment method within 5 business days, excluding any original shipping costs. There might be a short processing period before the refund appears in your account. If you haven’t received your refund after 10 business days from the approval of your return, please contact us at info@indoorgolfessentials.com for further assistance.
If you have any questions about our refund and return policy, please contact us by email at info@indoorgolfessentials.com or phone +1 (571) 500-8371