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Rapsodo MLM2PRO Mobile Launch Monitor & Golf Simulator

MLM2PRO

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Warranty

Warranty Policy

Limited Warranty Coverage

Indoor Golf Essentials offers a 12-month limited warranty from the date of original purchase on all Rapsodo Baseball, Softball, and Mobile Launch Monitor hardware. This warranty covers defects in materials, workmanship, and functionality under normal use. Remedies include, at our sole discretion:

  • Repair of the defective product
  • Replacement with a new or remanufactured unit
  • Full refund of the original purchase price

This warranty is valid only in the country of purchase and applies solely to the original purchaser. It is non-transferable.


Exclusions

This warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, neglect, abuse, or accidents (e.g., drops, ball or bat strikes)
  • Water or weather exposure (e.g., use in rain without protection)
  • Improper assembly, storage, wiring, or unauthorized repairs/modifications
  • Devices with removed serial numbers

Examples of misuse include:

  • Using the device without the required protective cage
  • Operating in wet or adverse conditions
  • Physical impact from balls, bats, or falls

Warranty Claim Process

  1. Proof of purchase is required
  2. Contact us at info@indoorgolfessentials.com to request a Return Material Authorization (RMA)
  3. Upon approval, you’ll receive a return shipping label and instructions
  4. Ship the defective product (with proof of purchase) to the designated address
  5. Returns without an RMA or proof of purchase will be sent back at your expense
  • You pay for shipping to us
  • We cover return shipping after repair or replacement

Limitation of Liability

This warranty replaces all other warranties—express, implied, or statutory—including warranties of merchantability or fitness for a particular purpose. Rapsodo does not guarantee uninterrupted or error-free operation.

Indoor Golf Essentials is not liable for:

  • Loss of data, revenue, profits, or product use
  • Replacement costs or third-party claims
  • Any indirect, incidental, punitive, or consequential damages

Some states may not allow these limitations, so certain exclusions may not apply.


Indoor Golf Essentials
7918 Jones Branch Dr, McLean, VA 22102, USA
Email: info@indoorgolfessentials.com
Phone: (571) 500-8371

Shipping & Returns

Shipping & Returns Policy

Shipping Information

Indoor Golf Essentials offers free shipping on select Rapsodo products. Eligibility will be noted at the time of purchase.


Return Policy & Money-Back Guarantee

We provide a 30-day money-back guarantee on all hardware orders purchased through our store. If you are not satisfied, you may return your product within 30 calendar days of receiving your order.

Return Conditions:

  • Applies only to hardware purchases for private consumer use
  • Membership subscriptions are non-refundable
  • A Return Material Authorization (RMA) is required prior to return
  • Product must be returned with all accessories in original condition
  • Shipping to Indoor Golf Essentials is at your expense; we cover return shipping after service
  • Returns without an RMA will not be accepted

Damaged or Incomplete Orders:
Contact info@indoorgolfessentials.com immediately if your item arrives damaged or incomplete.


Restocking Fee

A $300 restocking fee applies to all returned baseball and softball products.


Contact Us
Indoor Golf Essentials
7918 Jones Branch Dr, McLean, VA 22102, USA
Email: info@indoorgolfessentials.com
Phone: (571) 500-8371

In Stock & Ready to Ship

In Stock & Ready to Ship

Authorized Dealer on All Products
No Sales Tax (Excluding VA)
Free Shipping on most orders!
Guaranteed shipping in 1-2 business days.
Any questions? Talk to an expert: (571) 500-8371

Authorized Dealer on All Products
No Sales Tax (Excluding VA)
Free Shipping on most orders!
Guaranteed shipping in 1-2 business days.
Any questions? Talk to an expert: (571) 500-8371

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