Big Moss Golf The Admiral V2 Putting Green

Processing Time:
All orders are processed within 1-2 business days.

Lead Time:
This product typically ships within 1-3 business days after processing.

Shipping Process:
Once your order leaves the warehouse, you will receive tracking details via email. If you haven’t received a shipping confirmation, your order may still be in the processing phase.

Checking Your Order Status:
For updates on your order, please email us at info@indoorgolfessentials.com and include your 4-digit order number. You may also call or text us at (571) 500-8371 for assistance.

Please Note:
These timeframes are approximate and subject to change. Delays can happen due to unforeseen circumstances. If there are any changes to your shipment timeline, we will notify you promptly.

Refund & Return Policy

Thank you for your purchase from Indoor Golf Essentials. If a return is necessary, please review our policy below.

Returns

Items must be returned in like-new condition (no creasing, rips, animal hair, etc.), properly packaged, and undamaged.

Return Process

To initiate a return, please provide a written reason for the return along with your order number. Return shipping costs are the responsibility of the customer. Once approved, contact our team and they will provide information to ship your return securely to the address provided.

Refunds

Upon receiving the item in acceptable condition, we will process a refund for the purchase price minus a 15% restocking fee.

Thank you for choosing Indoor Golf Essentials. We stand behind the quality of our products. Please review our warranty policy below.

Warranty Coverage

We offer a 60-day warranty on all standard products. This warranty covers manufacturing defects and ensures your product is free from faults in materials or workmanship.

How to File a Warranty Claim

If you believe your product is eligible for a warranty claim, please contact us at info@indoorgolfessentials.com. You may also call or text us at (571) 500-8371with your order number, a description of the issue, and supporting photos. We’ll review your claim and provide further instructions.

Important Notes

The warranty period begins on the date of purchase. Claims submitted after 60 days will not be accepted.