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AccuGOLF Hawkeye Launch Monitor

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Warranty

Warranty Policy

Coverage Period

Indoor Golf Essentials offers a 2-year limited warranty on all AccuGOLF golf simulator packages, beginning from the original date of purchase. This warranty covers defects in materials and workmanship.


What’s Covered

This warranty applies to the following components in the AccuGOLF simulator package:

Golf Sensor System (hardware and software)
Accessories (lighting, cables, plugs, and included peripherals)


Replacement & Shipping Policy

1. Golf Sensor System
If the unit is defective due to manufacturing issues:

  • We cover full replacement cost, including shipping.

2. Accessories (Lighting, Cables, Plugs, etc.)

  • Covered under warranty for normal use-related defects
  • Customer pays shipping for replacement accessories

3. Lost or Self-Damaged Items

  • Not covered under warranty
  • Customer is responsible for full replacement cost and shipping

4. International Warranty Service

  • Warranty coverage applies
  • Customer is responsible for shipping fees, customs duties, import taxes, and any additional international charges

Warranty Exclusions

❌ Lost items or damage from misuse, negligence, improper handling, or accidental breakage
❌ Improper installation, unauthorized modifications, or third-party repairs
❌ Cosmetic damage or normal wear and tear
❌ Power surges, lightning, or environmental damage
❌ Software issues from third-party apps or unauthorized updates


How to Request Warranty Service

Email info@indoorgolfessentials.com with:

  • Proof of purchase (receipt/invoice)
  • Description of the issue (with photos or videos, if available)
  • Shipping address for delivery

We will coordinate warranty service and determine whether to repair, replace, or provide an equivalent alternative at our discretion.


Indoor Golf Essentials
7918 Jones Branch Dr, McLean, VA 22102, USA
Email: info@indoorgolfessentials.com
Phone: (571) 500-8371

Shipping & Returns

Shipping & Returns Policy

Shipping Policy

At Indoor Golf Essentials, we strive for smooth and accurate delivery of all AccuGOLF orders.

Order Confirmation
Please double-check your shipping address at checkout. For changes, contact info@indoorgolfessentials.com immediately. Once an order ships, we are not responsible for incorrect addresses.

Incorrect Addresses & Undeliverable Packages

  • If a package is returned due to an invalid/incomplete address, you are responsible for re-shipping fees.
  • We are not liable for lost or undelivered packages due to address errors.

Return Policy

We offer a 30-day return policy, starting from software activation or 60 days from item receipt, whichever comes first.

Return Eligibility:

  • Product must be unused, in original packaging, and in the same condition as received
  • Proof of purchase is required

How to Start a Return:

  1. Email info@indoorgolfessentials.com with:
    • Your name and contact info
    • Order number
    • Reason for return
  2. If approved, we’ll send you:
    • A prepaid return shipping label
    • Instructions for sending the product back

Important:

  • Returns without authorization will be refused
  • Return labels are void after 60 days
  • Shipping/delivery fees are non-refundable

Restocking & Refunds

  • Authorized returns are subject to a 15–25% restocking fee
  • Products returned in damaged or used condition, or missing parts, may be refused or incur additional fees
  • After we inspect the return, approved refunds will be issued to the original payment method within 10 business days
  • If your refund takes longer than 15 business days, contact info@indoorgolfessentials.com

Exchanges

For the fastest service, we recommend returning your item and placing a new order once the return is accepted.


Damaged Products
If your order arrives damaged, report it within 48 hours to info@indoorgolfessentials.com. All return/refund approvals are at our discretion.


Indoor Golf Essentials
7918 Jones Branch Dr, McLean, VA 22102, USA
Email: info@indoorgolfessentials.com
Phone: (571) 500-8371

In Stock & Ready to Ship

In Stock & Ready to Ship

Authorized Dealer on All Products
No Sales Tax (Excluding VA)
Free Shipping on most orders!
Guaranteed shipping in 1-2 business days.
Any questions? Talk to an expert: (571) 500-8371

Authorized Dealer on All Products
No Sales Tax (Excluding VA)
Free Shipping on most orders!
Guaranteed shipping in 1-2 business days.
Any questions? Talk to an expert: (571) 500-8371

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